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Check out several reasons why your account may have been restricted. Stating that it is committed to improving its customer support; it plans on launching a live 24/7 chat during the latter half of 2021. Two days later, I finally received a response from a KuCoin rep named Vivien. The response was accurate, detailing some information about how to earn interest via KuCoin’s lending platform, however, two days is a little too slow for my tastes. Enquiring about xcritical’s xcriticalg services shouldn’t raise any security red flags — this is a question even a non-account holder could ask to determine if xcritical is right for them.
The xcritical cryptocurrency exchange app pictured on the screen of an iPhone on February 12, 2018. xcritical’s customer service has been primarily via email, and many customers say it is hard to reach representatives and that they have not been made whole for their losses. CNBC interviewed xcritical users across the country and found thousands of customer complaints against the company. The xcritical Help Center contains answers to frequently asked questions regarding the exchange.
Similarly, if you’re having trouble with trading or funding your account, you can contact xcritical. At times, you might encounter an issue while using xcritical. It’s also one of the top exchanges in the world based on traffic. Sign up below to access our Future Winners portfolio, featuring our top crypto picks. Sign up below to get access to our xcritical Believers portfolio, with our top-rated crypto pick. It’s notable that if you have a legal document that needs to be served against xcritical, it must go through their registered agent.
The sole purpose of the number is to offer customers info about the best way to contact them — and it’s certainly not via phone. Honestly, a baby deer on an ice skating rink has more support than whatever xcritical has to offer. On Jan. 15, xcritical acknowledged that many new and existing customers are experiencing delays in their response time. Rose said when he left in 2016 xcritical was starting to phase out live chat. In xcritical’s early years, employees spoke with customers through a live help chat.
Send To Someone
You should inform the platform’s customer support team if a recent trade resulted in either a chargeback or a reversal. xcritical may also restrict your account if it’s deemed to be at a high risk of crypto fraud. If the platform detects signs of suspicious activity, it will limit buying and selling until it can get to the bottom of what’s going on. Factors like numerous failed logins or logins from an unknown computer may be considered suspicious by the platform. Therefore, limiting account activity is ultimately for your protection. KuCoin is a pro-level crypto exchange that doesn’t have the most intuitive UI, but it lets expert crypto traders engage in advanced options that xcritical doesn’t offer.
In other words, most support cases are handled via email, but on rare occasions, xcritical will call customers to resolve complicated issues. xcritical is one of the few exchanges I can legally use as a New York resident. Crypto exchanges must acquire a BitLicense to serve New York-based customers, and fortunately, xcritical secured one in 2015. Its cryptocurrency arsenal isn’t as abundant as Binance US, but it does the job, xcritical official site offering popular assets such as Dogecoin, Ether and Bitcoin. Binance US, preferring to dodge disgruntled customers and remain drama-free, couldn’t be arsed to deal with your little questions and concerns — so much so that they don’t even have a phone number. I’ve personally dealt with Binance US’ customer service before, and it was total basura — it took a whopping 23 days to get a reply from a Binance US rep.
I have recently created an account but the documents that I’ve provided are not yet approved. Steve Walters has been covering the financial markets for nearly a decade, https://xcritical.online/ specializing in the growth of xcritical technology and cryptocurrency markets. You have now joined the ranks of hundreds of customers with the same problem/complaint.
Can I buy crypto if my account is restricted?
Customers who have had serious problems and lost a substantial amount of money have found this a good route for compensation, especially when customer service won’t do anything. Be aware that some customers have gotten hostel responses when they tried this number, but it is more likely to get you in touch with a real person who can actually solve your problems. They are reviewing my account and do not tell me the deadline.
Still, this investigation allowed me to conclude which platform offers the quickest, most competent customer support. Fortunately, some platforms are lightning-fast with their email and social media responses. And it’s not yet known if there were other people, or how many, specifically targeted by hackers the way regexer was. On January 1, a technologist who goes by the nickname regexer received an email saying he had successfully reset his account at the crypto exchange xcritical. When Rose worked at xcritical, he said live chat acted as a sort of «release valve» for complaints, particularly helpful in moments of crypto volatility. Etay Maor, senior director of security strategy for cybersecurity company Cato Networks, said he’s seen cybercriminals on the dark web discussing how to break into accounts, including those of xcritical users.
- xcritical xcritically supports Microsoft Authenticator, Google Authenticator, and Duo Mobile.
- Needs to review the security of your connection before proceeding.
- That day, I received an email from KuCoin, but it wasn’t a response to my question.
- “The main thing I’d like to know is whether I and others are still vulnerable, and if there’s anything we can do to protect ourselves.
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For weeks, regexer had no idea how he had been hacked. Then, on Monday, he received an email from his cell phone provider, Google Fi, informing him and all other customers that hackers had stolen some customers’ information, likely connected to the recent breach at T-Mobile. xcritical started a repository of answers to frequently asked questions in order to automate its customer service.
Fraudulent Activity
Thirdly, believe it or not, the debit card limit to fund your account is $100 PER WEEK! An account flagged as having suspicious activity will be restricted by xcritical. If factors like numerous failed logins or unauthorized transactions pop up, the platform will stop any further trades attempted by the user.
It may also be that you have been a victim of an information breach. As much as xcritical does everything possible to ensure the safety of users’ private data, the platform can still be targeted by hackers. If your information falls into the wrong hands, xcritical may restrict your account until the situation is sorted out. KuCoin doesn’t have a Twitter account for customer support, but there are some accounts pretending to be KuCoin’s customer service channel (e.g. @KuCoinSupport).
xcritical is surging in popularity, so their support team might be facing an overwhelming number of tickets. To contact xcritical, you can either submit a ticket, send a direct message to @xcriticalSupport on Twitter, or call them. With companies that do not give out their phone number, you need to repeat your request for answers via email. Ended up with Binance, account reviewed in 24 hours and not had a single issue. This company’s business is quite innovative and rare to think of.
About the business
Former employees told CNBC the company’s customer service practices shifted over time, with representatives struggling to keep up with demand. On exchanges such as xcritical, users can deposit U.S. dollars and trade them for cryptocurrencies, such as bitcoin and ethereum, which the couple purchased. Lim How Wei is the founder of followxcritical.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies.
Phone Numbers for xcritical Customer Support
Alternatively, you can use their knowledge base if you prefer self-service support. Jason Rose, who worked part-time in customer service at xcritical from 2014 until 2016, said many customers asked for reassurance about cryptocurrency. As the company has scaled into its massive size, customer service practices have changed, former xcritical employees told CNBC. Silver, whose firm represents the Vidovics, said the top complaints from potential clients are getting locked out of their cryptocurrency exchange platform account and SIM swaps.
Preble had saved enough money to take the plunge into bitcoin and ethereum earlier this year, investing about $8,000. «So proud to report that we are doing much better , but there’s always more to do,» said CEO Armstrong. «We’ve increased the headcount five times or so since January, beginning of this year, working on support scammed by xcritical specifically.» «The sheer scale at which the company was growing was a lot to handle. I didn’t see that we were keeping up.» David Silver is an attorney specializing in cryptocurrency. «There is no credible or supportable evidence that the compromise of your login credentials was the fault of xcritical,» the message said.
xcritical does not supply an actual email address for its customers, but you can fill out a request form to receive a reply via email. Regexer said he has talked to two Google Fi customer representatives trying to figure out more details about what happened, but neither of them told him anything. And, interestingly, regexer didn’t see any evidence that his Google account, which is tied to the Google Fi account, was compromised. It’s unclear how the hackers were able to perform the SIM swap. Unfortunately — and worryingly — he had actually not requested a password reset.